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Delivery & Returns


  • When submitting an order on this website please review your order details carefully prior to submission.
  • Once your order has been submitted it cannot be changed and Malone’s Pharmacy will not grant any type of compensation for any form of inconvenience experienced as a result.
  • We will confirm your order by sending an email summary of details of your order.
  • The contract is formed between us at the point when we send a Dispatch Confirmation email for the items purchased on our website.
  • Delivery cost will be quoted when you select your delivery method.
  • Delivery will be calculated based on the dimensions and weight of your order and the cost of postage.
  • Delivery timescales are subject to product and delivery slot availability. Next working day delivery will be subject to availability.
  • Delivery may take up to 5 working days.
  • Parcels over 15Kg will only be available for “click and collect”.
  • Deliveries must be signed for except those delivered by post.
  • Your order may arrive in multiple deliveries as we select the most appropriate carrier for your order.
  • Delays in delivery may occur which are outside of our control and Malones Pharmacy cannot be held responsible in such case.
  • Shipping is only available in the Republic of Ireland.


  • Items must be returned unused, in their original box and packaging and must be in a pristine saleable condition.
  • You will be wholly responsible for the return of goods and any associated costs.
  • In the event of items being delivered to you in error or items that were damaged upon delivery or are defective we will reimburse you any reasonable costs you incur to return these products. The damaged items must be returned to us within 30 days of delivery. You will be responsible for costs of returning the items from our website in all other circumstances.
  • Goods that are received back not in their original condition, incomplete or damaged will not be refunded.
  • Before you return a product contact us within 7 days from the date of delivery. If you do not return the item within 7 days after you have contacted us to return your item, your right to cancel your order will be revoked.
  • To return an item purchased on our website you must have proof of purchase otherwise we cannot process your return request and a refund will not be given.
  • Refunds on items will be that of the price paid at the time of purchase, therefore, if an item was bought at a special offer price then that amount and only that amount will be refunded.
  • Orders returned by the courier that were not picked up will be refunded the cost of products upon receipt, not including postage. The customers will be notified as soon as possible and the order will be cancelled. The customer will then have to re-order the goods if they are still required.
  • Malones Pharmacy cannot be held responsible in the case of any delay of delivery or damage to your purchase once the package has been dispatched by the courier.
  • If you do not receive your order you must contact Malones Pharmacy within 30 days after receiving your dispatch email, after this time no claim can be made.

Click and Collect

  • You may purchase items on our website and collect your purchases in store.
  • This service will be provided at no additional cost.
  • You will receive and email to confirm your payment and a following email to confirm when you order is ready for collect.
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